Warranty Info

Diamond Series

All Schecter Guitar Research Diamond Series instruments are backed by a Limited Lifetime Warranty. This warranty applies to the original owner only, and is not transferable under any circumstances. Please note that our Limited Lifetime Warranty is only valid in the country/territory/duchy from which your NEW guitar/bass/product/instrument was purchased.

Your new Schecter instrument is warranted to be free from defects in materials and workmanship for the life of the original owner, if used under normal operating conditions, subject to the limitations described below. This warranty is not transferable under any circumstances, and applies to the original owner only, provided the product is purchased as NEW from an authorized Schecter dealer. In order to validate your warranty, you must return your warranty registration card within ten (10) days following the original date of purchase, or register your product online at www.schecterguitars.com. Please retain your original sales receipt as proof of purchase. If you need to file a warranty claim in the future, you can send in a photocopy of your receipt at that time.

This warranty does NOT cover the following:

1. Any instrument that was not purchased from an authorized Schecter dealer.
2. Any instrument that has been modified or customized after shipment from Schecter Guitar Research.
3. Any instrument that has been serviced by unauthorized persons.
4. Any instrument whose serial number is missing, or has been altered in any way.
5. Any instrument that has been damaged due to misuse, neglect or accident.
6. Any instrument that has been subjected to extreme humidity or temperature conditions.
7. Normal wear and tear on any serviceable part of the instrument, including electronic controls and switches, jacks, worn frets, plated surfaces, tuning machines, scratches in pick guards or plastic parts, saddles and nuts; normal paint wear and tear including damages, discoloration, and paint shrinkage of the instrument finish for any reason.
8. Defects in finishes such as cracks, splitting, or warping of wood due to changes in temperature or humidity, exposure to sun, fire, moisture, body salts and acids, other chemicals or non-industry approved polishes.
9. Regular maintenance of the instrument, including string changes, truss rod adjustments, set-up, intonation and action adjustment.
10. Subjective issues such as tonal characteristics, grade, grain or color of wood or finish, or relative weight.
11. Freight charges to Schecter Guitar Research for warranty repairs.
12. Shipping damages of any kind.

No instrument may be returned to Schecter Guitar Research without prior authorization. If a return is to be made to Schecter Guitar Research, the customer must first obtain a Return Authorization number (RA#) by phone or email. If the RA# is not clearly marked on the package being returned, it will be refused. Schecter Guitar Research will inspect any returned instrument, and upon approval, and at the sole discretion of Schecter Guitar Research, will replace any part or parts deemed defective. Schecter Guitar Research reserves the right to use materials regularly utilized or available at the time of repair in the event that the original materials are no longer available. The customer is responsible for the cost of shipping the instrument to Schecter Guitar Research; please provide insurance and pack the instrument properly! Schecter Guitar Research will pay the insurance and shipping costs to send the instrument back. Schecter Guitar Research does not offer repair service of any kind other than warranty repair service. If an instrument needs service or maintenance that is not covered under warranty, it should be taken to a qualified guitar repair professional.

SGR Warranty Information

SGR by Schecter Guitar Research and SGR Guitar Pack - 2 Year Limited Warranty

Schecter Guitar Research warrants the SGR GUITAR and SGR GUITAR PACK to be free from defects in material and workmanship if used under normal operating conditions for a period of 2 years from the date of original purchase except electronics and hardware which are covered for 1 year from original date of purchase.  The GUITAR PACK AMPLIFIER is protected under a one-year warranty from the original purchase date. Cables and other accessories are warranted for a period of 120 days from the original date of purchase.  Guitar strings are not covered under warranty.  This warranty applies to the original owner only, and is not transferable under any circumstances.  Please note that our 2 year Limited Warranty is only valid in the country/territory/duchy from which your NEW guitar/bass/product/instrument was purchased.

Please retain your original sales receipt as proof of purchase.  If you need to file a warranty claim in the future, you can send in a photocopy of your receipt at that time.

The SGR GUITAR is designed for use with .009 to .042 gauged strings only and heavier gauged strings may cause damage to the instrument.  This warranty is void if strings of a heavier gauge other than .009 to .042 are installed on the guitar.

The SGR 4 string bass is designed for use with .045 to .105 gauged strings only and the SGR 5 string bass is designed for use with .045 to .130 gauged strings only.  This warranty is void if strings of a heavier gauge than those listed are installed on the guitar.

 This warranty does NOT cover the following:

1. Any instrument that was not purchased from an authorized Schecter dealer.
2. Any instrument that has been modified or customized after shipment from Schecter Guitar Research.
3. Any instrument that has been serviced by unauthorized persons.
4. Any instrument whose serial number is missing, or has been altered in any way.
5. Any instrument that has been damaged due to misuse, neglect or accident.
6. Any instrument that has been subjected to extreme humidity or temperature conditions.
7.  Normal wear and tear on any serviceable part of the instrument, including electronic controls and switches, jacks, worn frets, plated surfaces, tuning machines, scratches in pick guards or plastic parts, saddles and nuts; normal paint wear and tear including damages, discoloration, and paint shrinkage of the instrument finish for any reason.
8. Defects in finishes such as cracks, splitting, or warping of wood due to changes in temperature or humidity, exposure to sun, fire, moisture, body salts and acids, other chemicals or non-industry approved polishes.
9. Regular maintenance of the instrument, including string changes, truss rod adjustments, set-up, intonation and action adjustment.
10. Subjective issues such as tonal characteristics, grade, grain or color of wood or finish, or relative weight.
11. Freight charges to Schecter Guitar Research for warranty repairs.
12. Shipping damages of any kind.

U S Customers:

No instrument may be returned to Schecter Guitar Research without prior authorization.  If a return is to be made to Schecter Guitar Research, the customer must first obtain a Return Authorization number (RA#) by phone or email.  If the RA# is not clearly marked on the package being returned, it will be refused.  Schecter Guitar Research will inspect any returned instrument, and upon approval, and at the sole discretion of Schecter Guitar Research, will replace any part or parts deemed defective.  Schecter Guitar Research reserves the right to use materials regularly utilized or available at the time of repair in the event that the original materials are no longer available.  The customer is responsible for the cost of shipping the instrument to Schecter Guitar Research; please provide insurance and pack the instrument properly!  Schecter Guitar Research will pay the insurance and shipping costs to send the instrument back.  Schecter Guitar Research does not offer repair service of any kind other than warranty repair service.  If an instrument needs service or maintenance that is not covered under warranty, it should be taken to a qualified guitar repair professional.

International Customers:

Please contact the store where you purchased the instrument for return authorization information.

SCHECTER AMPLIFICATION, INC.

LIMITED PRODUCT WARRANTY

The Schecter® Limited Warranty applies only to new Schecter products purchased by the original retail consumer living in the United States from an authorized Schecter Dealer in the United States. Schecter products purchased by a consumer living outside the United States from a U.S. Schecter Dealer or a U.S.-based website are NOT covered under the terms of this limited warranty. Products purchased outside the United States are subject to country-specific warranties. Contact the Schecter International Distributor in your country for details.

This warranty applies to the original purchaser only and is not transferable.

What Is Covered?

Schecter Amplification, Inc. warrants this product to be free of defects in material and workmanship for a period of Three (3) years from the original date of purchase. Tubes and meters are warranted for 90 days.

Schecter warrants speakers to be free from defects in material and workmanship for a period of two (2) years from the date of original purchase. This speaker warranty is subject to the following exclusions and limitations:

1. The speaker must be inspected by Schecter or an Authorized Service Center for misuse or damage.
2. Speakers damaged due to overpowering are not covered under this warranty.
3. Schecter reserves the right to repair or replace the speaker with one of comparable quality.

What Is Not Covered?

This warranty is subject to the following conditions and exclusions: Defects caused by wear and tear, misuse or neglect are not covered by this warranty.

This warranty will be void if:

          a. The unit has been altered or modified.

          b. The serial number has been removed or defaced.

          c. Original purchase is not from an Authorized Schecter Dealer.

          d. Improper operation of the unit.

This warranty is for Schecter products only. Any service claims resulting from other brands used in conjunction with Schecter products will not be allowed or honored.

Where Do I Go?

All warranty service must be performed by Schecter Amplification, Inc. or by an Authorized Schecter Service Center. Service Centers are listed at

www.SchecterGuitars.com.

All component replacement costs will be assumed by Schecter within the warranty period. The labor costs will be covered by Schecter according to established current rate schedules. Transportation to and from the warranty center is the sole responsibility of the purchaser. Schecter assumes no liabilities for damages incurred in transit to or from the service center.

What Do I Do?

If warranty repairs become necessary, the owner is responsible for delivery of the unit to an Authorized Schecter Service Center. If return is to be made to Schecter Amplification, Inc., customer must first obtain a Return Authorization from Schecter’s Service Department by telephone or mail. After receipt of a Return Authorization, the owner must ship the unit with a copy of the original sales receipt and a detailed description of the needed repairs. Please include your Return Authorization number on all correspondence. Repaired products will be returned freight collect. Schecter will, at its option, repair or replace defective parts or products.

LIMITATION OF WARRANTY:

SCHECTER SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR CONSEQUENTIAL, SPECIAL OR INCIDENTAL DAMAGES RESULTING FROM ANY DEFECT IN OR FAILURE OF SCHECTER PRODUCTS. SCHECTER'S LIABILITY AND YOUR REMEDY FOR DAMAGES AGAINST SCHECTER SHALL NOT EXCEED THE AMOUNT OF THE PURCHASE PRICE OF THE SCHECTER MUSIC PRODUCT.

The above limitations or exclusions shall be limited to the extent they violate the laws of any particular state.

This Warranty gives you specific rights. You may have other legal rights, which vary from state to state.

This Warranty effective: January 1^st, 2013